Manuel Arce

Skillfully managed a team of engineers delivering Microsoft Azure consultancy services; responsible for delegating tasks, delivering high-quality services, driving performance improvements, and closely monitoring KPIs to ensure client satisfaction and retention.

Key Achievements:

• 🤝 Team Transformation – Adeptly unified a previously unorganized team, fostering camaraderie and a collaborative team environment among engineers by facilitating cross-training, knowledge sharing, and shadowing
• 📈 Revenue Growth – Successfully increased engineer utilization from 12% to a remarkable 56% by proactively identifying work opportunities and optimizing resource allocation, thereby contributing to a current revenue of $1.2M
• 📊 Strategic Reporting – Delivered monthly reviews to Microsoft management, providing recommendations and insights into team performance and data trends
• 🚀 Hands-On Leadership – Took initiative to personally handle engagements and deliveries amid knowledge gaps to ensure project success
• 🔧 Process Optimization – Created a Microsoft DevOps solution to track and manage team activities, enhancing efficiency across the team

Skilled cloud consultant and principal engineer delivering quality cloud migration and automation services, leveraging extensive experience and technical aptitude to ensure customer satisfaction.

Key Achievements:

• 🚀 Led 30+ migrations – Utilized various third-party tools, garnering exceptional success rates and positive customer feedback
• 🛠️ System Administration Excellence – Provided senior-level support and expertise for complex problems, swiftly resolving escalations and system issues, resulting in minimized downtime and customer satisfaction
• 🤝 Customer Retention – Fostered strong relationships, notably retaining three key customers by resolving issues and providing exceptional service
• 📚 Continuous Learning – Seized opportunities for professional development, underscored by pursuit of improving automation skills to stay abreast of technologies and best practices
• ✅ Compliance Leadership – Played a key role in contributing to compliance and the successful attainment of the Microsoft MSP certification
• ⚡ Automation Innovation – Enhanced the efficiency and reliability of cloud deployments by implementing automation using Bicep

Focused on architecture, automation, and efficiency improvements to effectively manage and optimize a complex SCCM environment with 600+ domains, ensuring seamless upgrades, deployments, and high availability and performance across a vast network of devices.

Key Achievements:

• 🔄 Large-Scale Device Upgrades – Upgraded 9,000+ devices from Windows 10 version 1609 to 22H2 with automated processes to minimize impact on production
• ⚡ Record-Breaking Performance – Upgraded 10,000 devices within six months, a task that had eluded others for three years—ensured zero downtime, proving critical for candidates taking certification exams across 600 locations and various time zones
• 🏗️ Architecture Excellence – Managed complex SCCM environment spanning 600+ domains with focus on high availability and performance
• 🤝 Leadership & Training – Led team initiatives, facilitated workshops, and provided comprehensive staff training and support

Provided strategic guidance and technical expertise to conduct training sessions, deliver tailored recommendations and solutions, and optimize customers' use of AWS infrastructure.

Key Achievements:

• 🎯 POC Development – Designed and implemented multiple proof-of-concepts, demonstrating AWS capabilities and driving customer adoption
• 🤝 Relationship Management – Cultivated and maintained strong customer relationships, collaborating with internal AWS teams to address customer needs and feedback
• 📚 Training & Education – Conducted strategic training sessions and provided expert technical guidance to maximize AWS infrastructure utilization

Stepped into a contractor role to upgrade and migrate the Microsoft Active Directory environment from 2003 to 2012 R2 and subsequently migrate the workload to Azure cloud.

Key Achievements:

• ⏱️ Accelerated Delivery – Completed complex AD migration within six months (50% faster than the one-year timeline) with minimal disruptions
• 📊 Project Management Excellence – Developed detailed plans, remained within budget, and effectively coordinated with stakeholders
• 🔧 Proactive Preparation – Established professional-grade lab environment for thorough testing before customer engagement

Successfully migrated Active Directory from on-premise to the cloud, accomplishing this feat one month before the deadline to enhance operational efficiency and scalability.

Key Achievements:

• ⚡ Early Completion – Delivered cloud migration one month ahead of schedule
• 🔄 Seamless Upgrade – Upgraded Microsoft Active Directory from 2008 R2 to 2016 with minimal operational impact
• 🛡️ Post-Migration Support – Ensured stability and performance of new Azure environment through comprehensive support

Additional Experience